Delivery & Returns Information
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UNITED KINDGOM DELIVERY
We are pleased to offer our UK customers a straightforward and cost-effective delivery policy:
- Evri Standard Delivery: £4.00 for all orders to UK locations.
- Royal Mail Standard Delivery: £4.00 for all orders to UK locations.
- Evri Express Delivery: £5.00 for all orders to UK locations.
- Royal Mail Express Delivery: £5.00 for all orders to UK locations.
Regardless of your order total, our delivery pricing remains consistent, ensuring transparency and simplicity in your shopping experience. Should you require expedited delivery, our Express/Next Day Delivery option is available at just £5. We are dedicated to delivering your orders promptly and conveniently, tailored to your preferences and budget. Shop with confidence and enjoy our top-notch service delivered to your doorstep.Please be aware that all delivery time frames for Standard, Express, and Next Day Delivery through Evri / Royal Mail / DPD are estimated services and transit times may vary.
Please note that these services do not come with a guarantee. Additionally, in the event of any delay, the postage cost remains non-refundable. -
INTERNATIONAL DELIVERY
At STB.co.uk, we prioritize seamless international delivery. We've partnered with DHL™ for efficient and reliable shipments outside the UK. With DHL Express, your package arrives in 2 - 5 working days. European destinations have a flat-rate delivery cost displayed at checkout.
In some cases we will use Deutsch Post as our carrier for lighter items.
Duty and tax charges within the USA are usually exempt up to $800 per shipment. For other countries, check with local customs. Remember, duty and tax charges are your responsibility, and non-payment may lead to package issues.
We're committed to transparent international delivery.
UNITED KINGDOM RETURNS
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How To Return
1. Ensure your return items are in their original condition with all tags and packaging intact.
2. Visit the Return Label Generator to create your return label.
Pack your items securely and attach the label to the outer package.
3. Drop off your package at your nearest Evri Parcel Shop or arrange for a collection through the Return Label Generator link at the bottom of this page.Return policy: You have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered.
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Details
Eligibility: Our returns process is applicable for customers in the United Kingdom only.
To make your return process hassle-free, you can generate a returns label at a cost of £2.99 using the button below. This label covers up to 15kg in weight. Max combined length and circumference cannot exceed 225cm.
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Refunds & Exchanges
Refund Processing:
Once we receive your return and inspect the items, we will process your refund as soon as possible. Please allow 7-14 working days from the day you send out your return for us to receive, process, and refund your order.
Exchange Information:
If you are returning an item for an exchange, please refer to the exchange section below.