Student, 16-26 & Apprentice Discount

Terms & Conditions

Welcome to STB. Our website: www.steeltoeboots.co.uk (the ""Website"") is owned and operated by WBYS Ltd. Registered office: 50 Woodgate, Leicester, LE3 5GF. Please note this address should NOT in any circumstances be used for correspondence or returns.  Registered company number 09415947.

Please review the following terms and conditions before using this Website. Terms and conditions may be modified from time to time and apply to all visitors to, or users of, this Website.

Terms & Conditions relating to use of the Website.

Your use of the Website confirms your acceptance of the terms and conditions stated here and your agreement to be bound by them. If you do not accept these terms and conditions, then you are advised not to use this Website.

In the event of any violation of the terms and conditions, STB reserves the right to seek any and/or all remedies available to us by law. We have the right to terminate your access or use of this Website at any time, for any reason or no reason and without prior notice to you.

At any time, and from time to time, we may revise the terms and conditions by updating this page. It is advisable for you to visit occasionally to review and refresh yourself on the current terms and conditions, as they are binding on you. Your use of this Website after the application of any such revision constitutes an agreement to follow and be bound by the newly revised terms.

Ownership of Content

STB owns all rights to the design, the images and all information provided on this Website. Copyright, trademarks and other intellectual property rights protect them. All trademarks reproduced in this Website, which are not the property of, or licensed to STB, are acknowledged on the Website.

Our Products

All products, prices of products, features, specifications and services described on this Website are subject to change at any time without notice. Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, and availability. We make no representation as to the accuracy, completeness or currency of any information on this Website. We reserve the right to make changes in information about price, availability or description without notice. We reserve the right, without prior notice to refuse service to any customer, and/or limit the order quantity allowed on any single or multiple products.

Every effort has been made to display an accurate representation of the colours of the products that appear on our website; however, the actual colour you will see will also depend on the colour values, screen resolution and other visual discrepancies of your own monitor or other screen (ie. phone, TV). We cannot guarantee that your monitor will accurately display the colours displayed on our website. The inclusion of any products or services on this Website does not imply or warrant that those products or services will be available over the internet or in our retail store at any particular time.

Your Account

You can register with us through our Website and create an account (the ""Account""). You will be able to access your Account by providing a username and password. You are responsible for the security and confidentiality of your access information, as well as controlling access to your Account and your computer or other access device. By using our account system, you agree to accept responsibility for all activities that occur under your Account. Your Account may be terminated at any time, for any reason or no reason and without prior notice to you.


Links may be established from this Website to one or more external web sites or resources operated by third parties (the ""Third Party Sites""). In addition to this, certain Third Party Sites may also provide links to the Website. Such links do not, and can not be deemed to imply any endorsement by STB of any Third Party Sites or content therein. STB does not control and is not responsible or liable for any Third Party Sites or any products, advertising, content or other materials found on or available from Third Party Sites. Access to any of these Third Party Sites is made at your own risk. STB will have no liability arising out of or related to such Third Party Sites and/or their content. STB will also have no liability arising out of or related to any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.


This Website and all content of the Website are provided to our customers and prospective customers ""as is"" and ""as available"" and without warranties of any kind, whether express or implied, including but not limited to those of merchantability, fitness for a particular purpose, title or non-infringement. By use of this Website, you acknowledge that your use is at your sole risk. There are some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimer may not apply to you.

Limitation of Liability

In no event will STB be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other linked site, including without limitation, lost profits or revenues, business interruptions, costs of replacement, loss of data or damages resulting from use of or reliance on the information present, even if STB is expressly advised about the possibility of such damages. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you.

Terms & Conditions relating to sale of products

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability as well as confirmation of the order price.

You must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us in order to contract with STB. STB retains the right to refuse any and all requests made by you.

If your order is accepted we will inform you by email. When placing an order you undertake that you are an authorised user of the credit or debit card used to place your order, that all details provided to us by you are true and accurate, and that there are sufficient funds to cover the cost of the goods.

Your contract with STB

When your order has been placed, you will receive an acknowledgement e-mail that confirms the receipt of your order. The e-mail will only be an acknowledgement and does not constitute acceptance of your order. A contract between us is not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. The contract will only include those goods listed in the confirmation e-mail sent at the time of dispatch.


We try and ensure all details, descriptions and prices that appear on this Website are accurate, however errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods in question, you will receive a full refund.

All prices on the Website are inclusive of United Kingdom VAT (where applicable) and are exclusive of postage and packing. The details on postage and packing charges can be found at our Delivery & Returns page.

Prices quoted on the Website are indicative only and are subject to change. Furthermore prices on the Website may differ from those in our retail store.

Returning Items
If the original box or bag of a returned item is damaged by the customer, then a 20% restocking fee will be deducted from the refund. Please note, this rule does not apply to the mailing bag.
*Please note that due to hygiene reasons socks and insoles are strictly non-refundable or exchangeable

Items Returned to Sender
If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the supplier) then without prejudice to any other right or remedy available to the supplier, the supplier may:
- Store the goods until actual delivery and charge you for reasonable costs of storage and new postage expenses; or
- Sell the goods upon receipt of them back at the supplier's address and (after deducting all reasonable storage and selling expenses) process a refund for your order.

If you fail to take delivery because you have cancelled your contract under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the supplier shall refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

Duties & Clearance Charges
Orders placed for delivery outside of the United Kingdom may be subject to duty, VAT and clearance/brokerage charges. This is dependent on the country to which you are requesting delivery. STB has no control over this. All items are sent delivery duty unpaid (DDU or DAP). It is the purchaser's responsibility to ensure that any associated costs to receive the goods are settled in full with our delivery partner either pre or post delivery taking place. If goods are returned to us as a result of unpaid duty, VAT or clearance charges or in the event that duty, VAT or clearance charges are billed to the shipper, these costs will be levied back to you and deducted from any refund that you are owed. Outbound shipping costs are strictly non refundable.